Transport for London
Transport for London's Taxi and Private Hire department offers services for Dial-a-Ride, a free door-to-door transport service for eligible London residents with disabilities. You can apply for membership, book rides, and make enquiries or cancellations via phone. The phone service operates from 06:00 to 00:00, with specific booking hours for same-day and advance bookings. Common reasons for calling include applying for membership, booking a ride, or cancelling a trip. Wait times can be long during peak hours, especially on Mondays and mornings. For faster service, consider using the app, which is available 24/7.
Updated 15 Dec 2025
Expected outcomes
- Apply for Dial-a-Ride membership
- Book a same-day ride
- Book an advance ride
- Cancel a booking
- Make general enquiries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Proof of disability
- London residency proof
- Membership number
- Booking reference
- Journey details
- Eligibility documents
Known issues
Callers often experience long wait times during peak booking hours, particularly on Mondays and mornings. To avoid delays, try calling outside these times or use the Dial-a-Ride app for quicker service. Booking limitations can be frustrating as members are restricted to one advance return journey per week by phone. For additional trips, consider same-day or next-day booking options. Some applicants face confusion regarding eligibility criteria and required documentation; referring to the official eligibility list or calling for clarification can help resolve this.
