British Gas Trading Limited
British Gas Trading Limited's billing department offers assistance with legal and compliance-related queries. You can inquire about regulatory information, company registration, and compliance documentation. Services are generally available from Monday to Friday, 08:00 to 18:00, and on Saturday from 09:00 to 13:00. However, it's closed on Sundays. Callers typically reach out for document verification or legal clarifications. Wait times can be long during busy hours, but calling during off-peak times usually helps reduce delays. If complicated inquiries arise, calls might be redirected to specific affiliated departments for further assistance.
Updated 15 Dec 2025
Expected outcomes
- Handle legal queries
- Provide regulatory info
- Offer company registration details
- Manage compliance documentation
- Verify caller identity
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Caller identity verification
- Case reference number
- Regulatory documents
- Compliance forms
- Company registration details
- Legal inquiry specifics
Known issues
Long wait times are occasionally reported by callers contacting the legal or compliance departments. To reduce your waiting period, it's advisable to call during off-peak hours. Additionally, utilizing online contact forms may expedite your response time. When dealing with complex inquiries, call redirection to other British Gas entities like Centrica might be necessary. Verification of caller identity and provision of case or reference numbers are usually required, so have these details ready to ensure a smooth process.
