British Gas Trading Limited
British Gas Trading Limited's Technical Support department handles legal and compliance inquiries related to energy supply. Common reasons for calling include questions about regulatory information, company registration, and compliance documentation. Calls are typically routed through the main customer service line, and callers should be prepared to provide detailed information about their inquiry. Wait times can vary, but calling during standard business hours is recommended for quicker service. There are no specific best times to call noted, but avoiding peak hours like lunchtime may reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Inquire about regulatory information
- Request compliance documentation
- Verify company registration details
- Submit legal compliance queries
- Provide case reference information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Clear issue description
- Relevant account number
- Case reference number
- Contact details
- Name
- Contract reference number
Known issues
While there are no specific known issues reported, it is advisable to have all relevant information ready before calling to ensure a smooth process. This includes having a clear description of your legal or compliance issue and any relevant reference numbers. If possible, use the legal/compliance web portal for faster service. Calling during off-peak hours can also help reduce wait times. Be prepared for the possibility of needing a callback from a specialist if your issue requires detailed attention.
