OVO Energy Limited
OVO Energy Limited's International Helpline provides support for account queries, billing issues, payments, and service-related concerns for international customers. Technical support is available for energy supply issues, smart meter troubleshooting, and product information. The helpline operates Monday to Saturday, and callers should have their account details ready for verification. Common reasons for calling include resolving billing discrepancies, technical issues, and filing complaints. Wait times can be long during peak hours, so calling during off-peak times is advisable. English is the primary language of support.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Troubleshoot smart meters
- File complaints
- Escalate unresolved issues
- Seek compensation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Registered email
- Personal identification
- Recent bill details
- Meter serial number
- Recent readings
Known issues
Customers frequently experience long wait times, especially during peak hours and billing periods. To avoid this, it's recommended to call during off-peak hours or use online chat for a faster response. Billing discrepancies are occasionally reported, and customers should contact support with their account details for corrections. If unresolved, escalation is available. International callers may incur additional charges, so using web chat or requesting a callback can help avoid these fees. Ensuring all necessary information is ready before calling can also streamline the process.
