OVO Energy Limited
OVO Energy Limited's Power Cut Emergency department handles urgent issues related to power outages. You can report a power cut affecting your property or area, request updates on ongoing outages, or seek emergency support. Calls are typically answered during operating hours, but wait times can be long during peak periods, especially after major outages. It's advisable to call during off-peak hours for quicker service. Ensure you have your account details and address ready to expedite the process. For urgent safety issues, request emergency support immediately.
Updated 15 Dec 2025
Expected outcomes
- Report a power cut
- Request status update
- Seek emergency support
- Describe outage details
- Request restoration time
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Address
- Description of outage
- Nature of emergency
- Estimated restoration time
- Operating hours
Known issues
Customers occasionally experience long wait times, particularly during peak hours or after significant outages. To minimize delays, try calling during off-peak times or use online reporting tools if available. Additionally, calls may be transferred multiple times before reaching the correct department. To avoid this, clearly state that you are calling about a power cut at the beginning of your call. Having your account details and address ready can also help streamline the process.
