United Utilities Water Limited
United Utilities Water Limited Customer Support offers a range of services to assist with water supply, wastewater, billing, and account management. Common reasons for calling include reporting emergencies like burst pipes or leaks, handling billing queries, and updating account details when moving home. The support line operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, with a dedicated 24/7 line for emergencies. Typical wait times can be longer during peak hours, especially on Mondays and after holidays. For faster service, consider calling mid-morning or mid-afternoon.
Updated 15 Dec 2025
Expected outcomes
- Report burst pipes
- Resolve billing queries
- Update account details
- Register for priority services
- Request final readings
- Report water quality issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Bill reference
- Payment details
- New address
- Move date
- Personal details
Known issues
Customers frequently experience long wait times during peak hours, particularly on Mondays and after holidays. To avoid this, it is recommended to call mid-morning or mid-afternoon. Additionally, some callers report being transferred multiple times before reaching the correct department. To minimize this, clearly state the nature of your enquiry at the beginning of the call. Billing disputes may require multiple follow-ups, so requesting a case reference number and following up via email can be helpful. These steps can improve the efficiency of your call and reduce frustration.
