United Utilities Water Limited
United Utilities Water Limited's Investor Relations department offers specific services via their contact number. Customers can handle general enquiries related to water and wastewater services, billing, and account management. Emergency reporting for water leaks or supply interruptions is available 24/7. International support is also provided for customers outside the UK. Typical wait times may vary, with longer waits during peak hours or emergencies. For general enquiries, the best times to call are typically outside of peak hours, such as early mornings or late afternoons. Emergency calls are prioritized and handled immediately.
Updated 15 Dec 2025
Expected outcomes
- Check billing inquiries
- Report water emergencies
- Manage account details
- Access international support
- Request service updates
- Confirm supply interruptions
- Resolve wastewater issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer account details
- Incident location/address
- Emergency description
- International dialing format
- Relevant account information
- Contact number
Known issues
Customers occasionally experience long wait times, especially during peak hours or emergencies. To mitigate this, try calling outside peak hours or utilize online services when possible. International callers sometimes face difficulties connecting to the helpline. Ensure the correct international dialing format is used and consider alternative contact methods if problems persist. These issues are reported occasionally and can be resolved by following the recommended resolutions.
