Leeds General Infirmary
Leeds General Infirmary's Clinical Services department can assist with general ICU/HDU enquiries, including patient status updates, visitation information, and coordination with staff. The main switchboard is available 24/7, but direct ICU/HDU enquiries are best made during operating hours. Callers should be prepared with specific patient information due to privacy policies. Wait times can vary, with longer waits during peak hours. For faster service, consider calling during non-peak times.
Updated 15 Dec 2025
Expected outcomes
- Request patient status update
- Obtain visitation information
- Coordinate with ICU staff
- Verify patient details
- Speak with ICU/HDU staff
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient full name
- Date of birth
- Hospital number
- Relationship to patient
- Contact phone number
- Call during non-peak hours
Known issues
Callers to Leeds General Infirmary's Clinical Services may experience long wait times, particularly during peak hours. It is advisable to call during non-peak times to reduce waiting. Additionally, due to privacy regulations, staff may be limited in the information they can provide over the phone. To facilitate the process, have the patient's full name, date of birth, or hospital number ready, and be prepared to verify your relationship to the patient. This can help ensure a smoother interaction and quicker access to the needed information.
