Leeds General Infirmary
Leeds General Infirmary's Laboratory Services can assist with admissions enquiries, general hospital information, and appointment confirmations. You can inquire about patient admissions, bed availability, and ward-specific queries. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Typical wait times may vary, but calling during mid-afternoon or avoiding Mondays can lead to faster responses. For admissions enquiries, have the patient's NHS number and date of birth ready. The switchboard can redirect calls to specific wards if needed.
Updated 15 Dec 2025
Expected outcomes
- Inquire about bed availability
- Get hospital directions
- Confirm patient appointments
- Reschedule appointments
- Check ward-specific queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient details
- NHS number
- Date of birth
- Appointment reference
- Reason for enquiry
- Specific ward name
Known issues
Callers sometimes experience long wait times, particularly on Mondays and during morning hours. To avoid delays, try calling in the mid-afternoon. Additionally, ensure you clarify the department you need at the beginning of the call to prevent misdirection. Misdirected calls can cause confusion, especially if routed to the wrong department. Always have the necessary patient information ready to expedite the process.
