Leeds General Infirmary
Leeds General Infirmary's Patient Administration department offers specific services through their phone line, particularly for the Neuro HDU. Common reasons for calling include inquiries about patient status, visiting hours, and department-specific information. They also provide updates on patient conditions to authorized family members and offer details about admission and discharge procedures. Calls are typically handled during operating hours, and information is only shared with verified contacts. Wait times can vary, especially during peak hospital occupancy periods, such as winter. It is advisable to call during off-peak hours for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Check patient status
- Confirm visiting hours
- Get department information
- Receive patient updates
- Learn admission criteria
- Understand discharge planning
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient full name
- Relationship to patient
- Date of birth
- Security verification
- Authorized contact details
- Visitor PPE instructions
Known issues
High call volumes are occasionally reported, especially during peak times like winter, making it difficult to get through. To avoid long waits, try calling during off-peak hours or consider alternative contact methods. Additionally, due to privacy regulations, staff can only disclose limited patient information over the phone. Be prepared to verify your identity and relationship to the patient to receive updates. Understanding these limitations and preparing necessary information in advance can help streamline your call experience.
