Leeds General Infirmary
Leeds General Infirmary's Emergency Department offers several services via phone, including scheduling pre-operative assessments, assisting with medical history questionnaires, and providing pre-assessment guidance. Patients can book, reschedule, or cancel appointments, and receive support in completing necessary forms. The department is typically busy, with peak times on Mondays and early mornings. Calling mid-morning or mid-afternoon on weekdays is recommended to avoid long wait times. Accessibility is a concern, as there are no accessible toilets within the department; these are available on the ground floor.
Updated 14 Dec 2025
Expected outcomes
- Schedule pre-operative assessments
- Reschedule appointments
- Cancel appointments
- Assist with medical questionnaires
- Provide pre-assessment guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- NHS number
- Surgery details
- Contact information
- Current medications
- Relevant test results
Known issues
Some patients experience difficulty reaching the department due to long wait times, especially during peak hours like Mondays and early mornings. It is advisable to call mid-morning or mid-afternoon on weekdays for better chances of getting through. Additionally, the department lacks accessible toilet facilities, which are only available on the ground floor. Patients needing accessibility should plan accordingly. If you encounter issues accessing the medical history questionnaire, assistance is available by phone.
