Leeds General Infirmary
Leeds General Infirmary's Outpatient Appointments department handles inquiries related to Neuro ICU admissions, patient status, and visiting arrangements. Common reasons for calling include checking patient updates, confirming visiting times, and arranging visits. Typically, calls are answered during operating hours, but peak times may lead to longer wait times. It's advisable to call outside of peak visiting hours for quicker service. Visitors must use an intercom to access the Neuro ICU, and visiting times are limited and subject to change. Staff will meet visitors before bedside access to explain procedures.
Updated 15 Dec 2025
Expected outcomes
- Check Neuro ICU admissions
- Get patient status updates
- Arrange visiting times
- Confirm visiting procedures
- Verify visiting hours
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Visitor name
- Relationship to patient
- Authorized contact details
- Visiting time confirmation
- Intercom instructions
Known issues
Callers sometimes experience difficulty reaching staff during peak hours, leading to long wait times. To mitigate this, try calling outside of peak visiting hours or leave a message for a callback. Additionally, due to privacy regulations, staff can only provide patient updates to authorized contacts or next of kin. Be prepared to confirm your relationship to the patient and provide necessary details to receive updates. These measures help ensure that sensitive information is shared appropriately and efficiently.
