London School of Hygiene & Tropical Medicine
The Communications & Engagement department at the London School of Hygiene & Tropical Medicine handles a variety of tasks that require contacting specific experts and coordinating efforts within the school. People frequently call to handle press enquiries, coordinate interviews with LSHTM experts, seek guidance on embedding public engagement in research, manage internal communications, and organize events. Calls during business hours are recommended as the team primarily operates at these times. Wait times are typically moderate, but contacting via multiple channels can expedite urgent queries. The best times to call are during standard UK business hours.
Updated 14 Dec 2025
Expected outcomes
- Handle press enquiries
- Coordinate expert interviews
- Provide engagement guidance
- Manage internal communications
- Organize research events
- Manage digital content
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Media enquiry details
- Project details
- Engagement objectives
- Recipient group
- Message content
- Event details
Known issues
Some callers report occasional delays in receiving responses from the Communications & Engagement team, particularly during peak periods or outside of term time. It's recommended to follow up through multiple channels, such as both phone and email, to ensure your request is acknowledged. Additionally, contacting the team during core business hours can lead to faster responses. For non-urgent matters, email may be suitable, though slower, response time should be anticipated. Using the phone number provided during business hours is generally more effective for urgent inquiries.
