London School of Hygiene & Tropical Medicine
The Estates Helpdesk at the London School of Hygiene & Tropical Medicine handles inquiries related to estates and facilities management. You can report building maintenance issues, request access to campus facilities, and inquire about campus services. Calls are typically answered during business hours, and it is recommended to call during mid-morning or mid-afternoon to avoid peak times. For urgent issues, a separate emergency number should be used. The helpdesk aims to provide efficient service, ensuring that all estates-related concerns are addressed promptly.
Updated 14 Dec 2025
Expected outcomes
- Report building maintenance
- Request campus access
- Inquire about campus services
- Provide issue descriptions
- Specify location details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Caller name
- Contact details
- Issue description
- Location details
- Building name
- Room number
Known issues
While there are no specific known issues reported, it is advisable to prepare all necessary information before calling, such as your name, contact details, and a clear description of the issue, including the exact location. This preparation will help expedite the process. If you encounter long wait times, consider calling during non-peak hours. For non-urgent matters, ensure that you have all relevant details ready to facilitate a smooth interaction with the helpdesk.
