London School of Hygiene & Tropical Medicine
The London School of Hygiene & Tropical Medicine's Library & Archives department offers assistance with library resources, borrowing, access, and research support. You can inquire about accessing archival materials, historical records, and open research resources. General queries about library, archive, and open research services are also supported. Calls are best made during operating hours to avoid long wait times, which are occasionally reported. For non-urgent queries, email is recommended. Archive access might require advance booking, so it's advisable to plan ahead.
Updated 14 Dec 2025
Expected outcomes
- Assist with library resources
- Support borrowing requests
- Access archival materials
- Provide research support
- Answer general queries
- Schedule archive appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Library card
- Institutional ID
- Specific query details
- Appointment request
- Contact information
- Material details
Known issues
Callers sometimes experience long wait times during peak periods. To avoid this, try calling during off-peak hours or use email for non-urgent queries. Additionally, admissions and course enquiries are not handled by phone; these should be directed to the designated email addresses. Planning your call during operating hours and having all necessary information ready can help streamline the process and reduce frustration.
