London School of Hygiene & Tropical Medicine
The IT Services department at the London School of Hygiene & Tropical Medicine provides comprehensive support via phone for various technical needs. Common reasons for calling include resolving login issues, resetting passwords, and troubleshooting IT problems related to LSHTM applications, remote desktops, printing, and email setup. Phone support is available from Monday to Friday, 08:30 to 17:30. The ServiceDesk portal is advised for most IT requests, with phone communication reserved for urgent matters due to occasional slow response times during peak periods, especially at the start of the term.
Updated 14 Dec 2025
Expected outcomes
- Reset passwords
- Unlock accounts
- Troubleshoot LSHTM apps
- Report printing issues
- Setup email
- Request new IT services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- student number
- user identification
- description of issue
- LSHTM credentials
- service details
- detailed request information
Known issues
A common issue users encounter is account lockout, particularly at the start of each term. If this happens, contacting IT Services by phone or email is recommended for a manual reset. Additionally, there can be slow response times via phone during peak periods. For non-urgent issues, using the ServiceDesk portal may be more efficient as it operates 24/7, enabling users to describe their issues comprehensively and receive timely feedback from IT staff. Always have your student number and identification ready to expedite the support process.
