HM Revenue and Customs
HM Revenue and Customs Debt Management assists with resolving outstanding tax debts for individuals and businesses. Common reasons for calling include setting up payment plans, resolving enforcement actions, and discussing liabilities. Callers should be prepared with necessary identification and reference numbers. Wait times can be long, especially during peak tax periods, but calling early in the day or mid-week may reduce delays. The department handles sensitive financial situations and can escalate cases quickly if not addressed promptly. It's crucial to have all relevant documents ready to ensure a smooth process.
Updated 15 Dec 2025
Expected outcomes
- Set up payment plans
- Resolve enforcement actions
- Discuss tax liabilities
- Provide debt guidance
- Negotiate repayment terms
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tax reference number
- Personal identification
- Outstanding debt details
- Correspondence from HMRC
- Income and expense details
- Enforcement notice
Known issues
Callers often experience long wait times, particularly during peak tax periods or after significant policy changes. To minimize waiting, try calling early in the day or mid-week. There can also be difficulty reaching a specialist; clearly state your debt issue and request escalation if necessary. Being transferred multiple times is a common frustration, so having all relevant information ready can help streamline the process. If you encounter issues, consider using online resources or contacting HMRC through their website for additional support.
