HM Revenue and Customs
Calling HM Revenue and Customs at +443002003311 connects you to the Self-Assessment & PAYE for Individuals department. This line assists with registering for Self Assessment, handling PAYE queries, filing tax returns, and setting up payment arrangements. Common reasons for calling include resolving discrepancies in PAYE, registering for Self Assessment, or setting up payment plans for tax debts. Be prepared for potential wait times, especially around tax deadlines. It is often faster to use online services for routine tasks. Calling early in the day may reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Register for Self Assessment
- Resolve PAYE discrepancies
- File tax returns
- Set up payment plans
- Correct tax deductions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- National Insurance number
- Unique Taxpayer Reference
- Employer reference number
- Income details
- Expense records
- Payslips
Known issues
Callers frequently experience long wait times, especially during tax return deadlines. To minimize delays, it's advisable to call early in the day or use online services when possible. The automated phone system can be complex, so listen carefully to the menu options and have your information ready. Occasionally, users report receiving inconsistent advice from different agents; requesting written confirmation can help resolve this. Escalate issues if necessary to ensure accurate information.
