HM Revenue and Customs
The HM Revenue and Customs (HMRC) Field Officer Identity Verification service allows you to confirm the identity of an HMRC Field Officer visiting your premises. This service is available by calling +443002003862 and is specifically for verifying the officer's official ID card details, including their name, photo, and serial number. The service operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. This line is not for general tax queries. Typical wait times can be longer during peak tax season, so it is advisable to call during non-peak hours for a quicker response.
Updated 15 Dec 2025
Expected outcomes
- Verify officer identity
- Confirm officer legitimacy
- Check officer ID details
- Authenticate officer visit
- Validate officer credentials
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Officer's name
- Officer's serial number
- Official ID card
- Phone access
- Note-taking materials
- Call during operating hours
Known issues
Callers sometimes experience long wait times, particularly during peak tax seasons. To minimize delays, try calling outside of peak hours. Additionally, there is occasional confusion about which number to use for specific queries. Remember, +443002003862 is solely for verifying the identity of HMRC Field Officers, not for general tax inquiries. If you encounter long wait times, consider using online resources for other HMRC services. Always ensure you have the officer's name and serial number ready before calling to streamline the verification process.
