HM Revenue and Customs
Calling HM Revenue and Customs at +442071470406 connects you to their Local Office, where you can submit Freedom of Information (FOI) and Data Protection Act (DPA) requests. These services are available Monday to Friday during standard operating hours. Common reasons for calling include submitting requests for recorded information or personal data held by HMRC. Typical wait times are not specified, but it's advisable to call during mid-morning or early afternoon to avoid peak times. The FOI and DPA requests are handled by specialized teams, ensuring that your queries are directed to the appropriate department.
Updated 15 Dec 2025
Expected outcomes
- Submit FOI request
- Submit DPA request
- Inquire about request status
- Receive FOI guidance
- Receive DPA guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- FOI request details
- Contact information
- DPA request details
- Proof of identity
- Personal details
- Description of requested information
Known issues
There are occasional delays in responding to FOI requests, sometimes exceeding the statutory 20 working days due to high volume or complexity. If this occurs, you can escalate the issue to the FOI team or the Information Commissioner's Office. Additionally, requests may be refused under statutory exemptions, such as taxpayer confidentiality or potential prejudice to tax collection. In such cases, HMRC will issue a refusal notice, and you can appeal to the Information Commissioner if necessary. To minimize issues, ensure all required information is complete and accurate before submission.
