Kirklees Council
Kirklees Council's Adults Social Care department provides essential support and information for adults requiring social care. This service handles both urgent and non-urgent enquiries, referrals, and needs assessments. Urgent issues are directed to the Emergency Duty Team outside regular hours, while general enquiries are managed during business hours. Callers should be prepared with personal and medical details for the individual needing support. Common reasons for calling include seeking advice on care options, arranging assessments, and reporting changes in circumstances. Wait times can vary, with longer waits during peak hours and for urgent after-hours calls. It's advisable to call during business hours for non-urgent matters.
Updated 15 Dec 2025
Expected outcomes
- Request needs assessment
- Report urgent care issues
- Get social care advice
- Refer someone for support
- Update personal details
- Discuss care options
- Inquire about accessibility needs
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Person's name
- Date of birth
- Home address
- Doctor's contact
- Next of kin details
- Accessibility needs
- Situation description
- Support expectations
- Typical day details
- Available helpers
Known issues
Callers to Kirklees Council's Adults Social Care department sometimes experience long wait times, especially during peak hours or when making urgent after-hours calls. The Emergency Duty Team prioritizes urgent cases, which may lead to delays for non-urgent enquiries. To minimize wait times, it's recommended to call during business hours for non-urgent issues. Having all necessary information ready can help streamline the process. If wait times are a concern, consider exploring online resources or contacting the department during less busy times.
