Kirklees Council
Kirklees Council's Council Tax Enquiries department handles a variety of tasks related to Council Tax, including billing inquiries, payment processing, applying for discounts and exemptions, and updating account information. Callers typically need their Council Tax account number and personal identification details ready. Automated menus will guide you to the correct department, and you may need to enter your account details before speaking to an agent. Common reasons for calling include questions about bills, making payments, and reporting changes in circumstances. Wait times can be long, especially during peak hours and at the start or end of the month, so calling during off-peak hours is advisable.
Updated 15 Dec 2025
Expected outcomes
- Check billing inquiries
- Process payments
- Apply for discounts
- Request exemptions
- Update account information
- Report address changes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Council Tax account number
- Personal ID details
- Property address
- Full name
- Date of birth
- Billing statement
Known issues
Callers often experience long wait times, particularly during peak hours and at the beginning or end of the month. To minimize wait times, it is advisable to call during off-peak hours or use online services when possible. Additionally, some callers have difficulty reaching the specific Council Tax department and may be transferred multiple times. To avoid this, clearly state 'Council Tax' when prompted and have your account details ready. These steps can help ensure a smoother experience when contacting Kirklees Council's Council Tax Enquiries department.
