Kirklees Council
Kirklees Council's Housing and Council Tax Benefit Enquiries line provides essential services for residents seeking assistance with housing benefits, council tax reductions, and homelessness support. Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, this line helps with eligibility checks, application processes, and ongoing claim support. For homelessness advice, the service operates from 09:00 to 16:00 on weekdays, with emergency support available outside these hours. Callers often experience long wait times during peak hours, so it's advisable to call early in the day. Ensure you have all necessary documentation ready to expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Check housing benefit eligibility
- Apply for council tax reduction
- Receive homelessness advice
- Submit supporting documents
- Get application confirmation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- National Insurance number
- Proof of income
- Tenancy agreement
- Council tax reference number
- Proof of homelessness
Known issues
Callers frequently report long wait times, especially during peak hours and after weekends. To mitigate this, an automated callback and queue system is in place, so it's best to call early in the day. Additionally, some users find the automated phone system challenging to navigate. To avoid misdirection, listen carefully to menu options, and press '0' or wait for an operator if unsure. Having all relevant documents ready before calling can also help streamline the process and reduce the need for follow-up calls.
