Avanti West Coast
Avanti West Coast's Accessible Travel department provides assistance with ticket bookings, train schedules, lost property, complaints, and general travel information. When calling, expect to handle queries related to these services. Common reasons for calling include checking train times, reporting lost items, or seeking refunds. Wait times can be long, especially during peak travel periods or service disruptions. It is often best to call early in the day to avoid delays. For lost property, callers should be ready to provide detailed journey information and item descriptions. Refund requests may require additional documentation, which can be submitted following the call.
Updated 15 Dec 2025
Expected outcomes
- Book train tickets
- Check train schedules
- Report lost property
- Request ticket refunds
- Submit travel complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Travel details
- Journey details
- Lost item description
- Passenger details
- Contact information
Known issues
Customers frequently experience long wait times when contacting Avanti West Coast's customer service, particularly during peak travel times or service disruptions. To mitigate this, it is recommended to call early in the day or use online channels when possible. Additionally, obtaining timely updates about service disruptions can be challenging via phone. For faster information, checking live updates online or through social media is advised. These strategies can help reduce frustration and improve the efficiency of resolving travel-related issues.
