Avanti West Coast
Avanti West Coast Customer Support provides essential services for passengers requiring assistance. You can book Passenger Assist for disabled or mobility-impaired travelers, ensuring help at stations and on trains. Real-time support is available via WhatsApp and Be My Eyes, offering immediate assistance during journeys. Accessible travel information is also provided, detailing facilities and station accessibility. While the phone line is available 24/7, some users report long wait times during peak periods. It's advisable to call during off-peak hours or use online and app-based services for quicker responses.
Updated 15 Dec 2025
Expected outcomes
- Book Passenger Assist
- Request real-time support
- Get accessible travel info
- Confirm assistance bookings
- Receive travel tips
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Journey details
- Assistance requirements
- Wheelchair size
- Device with WhatsApp
- Device with Be My Eyes
Known issues
Some users experience long wait times when calling for Passenger Assist during peak travel periods. To avoid delays, consider contacting Avanti West Coast during off-peak hours or using their online and app services. Additionally, there are occasional reports of assistance not being ready upon arrival at stations. To mitigate this, confirm your assistance booking in advance and arrive early to ensure staff are prepared to help. These steps can enhance your travel experience and reduce potential frustrations.
