Avanti West Coast
Avanti West Coast's Group Travel department can assist with various services related to train travel. You can inquire about train schedules, ticketing, and general support. Additionally, they handle complaints and compensation claims for delays or service disruptions. Accessibility assistance is available, including booking Passenger Assist services. Customer service is typically available during standard business hours. Wait times may vary, especially during peak travel periods or disruptions. It is advisable to call during mid-morning or mid-afternoon to avoid peak times.
Updated 15 Dec 2025
Expected outcomes
- Inquire about train schedules
- File compensation claims
- Book accessibility services
- Request Passenger Assist
- Report service disruptions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journey details
- Ticket information
- Travel details
- Assistance requirements
- Reference number
- Contact information
Known issues
Frequent train cancellations and timetable changes are common, especially during industrial action or operational issues. Avanti West Coast addresses these through temporary timetables and compensation schemes. Additionally, there are reports of long wait times when contacting customer service during peak disruption periods. To mitigate this, the company increases staffing during major incidents and promotes online self-service options. For a smoother experience, consider using online forms or calling during off-peak hours to reduce wait times.
