Avanti West Coast
Avanti West Coast's Lost Property department assists with reporting and claiming items lost on their trains or at managed stations. Services include reporting lost items, claiming found items, and checking the status of reports. The department operates daily from 08:00 to 22:00, excluding December 25 and 26. Calls are typically handled promptly, but peak travel times may lead to longer wait times. It is advisable to call during mid-morning or late afternoon for quicker service. The department uses the MissingX portal for efficient tracking and management of lost property.
Updated 15 Dec 2025
Expected outcomes
- Report lost item
- Claim found item
- Check report status
- Arrange item collection
- Inquire about handling fees
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Description of lost item
- Date of loss
- Location of loss
- Contact details
- Proof of ownership
- Reference number
Known issues
One common issue is the delay in registering lost items, which can take days to weeks. It's recommended to check the MissingX portal regularly and register your item promptly. Handling fees ranging from £2 to £25 may apply when retrieving items, so be prepared for this cost. Additionally, unclaimed items are disposed of after approximately three months, so timely claims are crucial. For smoother service, avoid peak travel times and consider using the online portal for quicker processing.
