Southern Water Services Limited
Southern Water Services Limited provides a range of customer services via their dedicated phone line. Customers can handle billing enquiries, manage accounts, and address payment issues. General customer service is available for account queries, service interruptions, and complaints. For urgent water supply or sewerage issues, a 24/7 emergency line is available. Typical wait times can be long during peak hours, so it's best to call during off-peak times or use alternative contact methods like webchat or WhatsApp. The customer service line is open Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing queries
- Manage account details
- Report service interruptions
- File a complaint
- Report water emergencies
- Request payment assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Customer reference
- Personal ID details
- Address or postcode
- Description of issue
- Details of previous contact
Known issues
Customers often experience long wait times, especially during peak hours or after major service disruptions. To avoid this, consider using webchat or WhatsApp, or call during off-peak hours. If you encounter delayed callbacks after submitting online forms, it's advisable to follow up via phone if you haven't received a response within 10 working days. These issues are reported frequently, so planning your call time and having all necessary information ready can help streamline the process.
