Southern Water Services Limited
Southern Water Services Limited provides a specialized Minicom (Text Telephone) service for deaf or hard-of-hearing individuals. Customers often contact this service for assistance with water supply issues, including billing and account management, as well as requests for service accessibility. Typical wait times can be longer during peak hours or following a major service disruption, so it's advisable to call during off-peak periods. The service is tailored for text communication and requires users to have a Minicom device. Agents are trained to handle various inquiries ranging from account verification to water supply problems.
Updated 15 Dec 2025
Expected outcomes
- Manage billing issues
- Report water supply problems
- Access account management
- Resolve wastewater queries
- Request accessibility services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Minicom device
- Account reference number
- Full name
- Address
- Issue description
- Location details
Known issues
Customers using the Minicom service for Southern Water Services may encounter long wait times especially during peak hours or after major service incidents. It is advisable to contact during quieter times or utilize online options for non-urgent matters. A few users have experienced compatibility issues with their Minicom/Text Telephone devices, leading to dropped connections or miscommunications. Ensuring that your device settings comply with the recommended standards can mitigate these issues. If problems persist, a callback request or retrying the connection may be necessary.
