Southern Water Services Limited
When you call Southern Water Services Limited's Leakline at +44800820999, you can specifically report water leaks in the supply network or on your property. A common reason people contact this number is to ensure immediate action on water-related issues such as leaks affecting supply. During operating hours, callers can report the exact location and severity of a leak, aiding faster service. Typically, you may experience longer wait times during peak periods like after storms. It is recommended to call during off-peak times for a quicker response. Often, providing comprehensive details upfront can facilitate smoother processes. Additionally, the service may offer online reporting for non-urgent leaks, which could reduce call times.
Updated 15 Dec 2025
Expected outcomes
- Report water supply leaks
- Request leak investigations
- Provide leak details
- Check status of reports
- Request follow-up on delays
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location of leak
- Description of leak
- Contact details
- Photos of leak
- Reference number
- Operating hours knowledge
Known issues
Callers often face long wait times, especially during peak periods or major weather events. To mitigate this, it is advisable to call during off-peak hours or opt for online reporting if your issue is non-urgent. Additionally, there may be delays in the investigation and repair of leaks, particularly in busy times. It is recommended to keep your reference number handy for follow-ups and to not hesitate to reach out for updates if you notice delays in service beyond your expectations.
