Southern Water Services Limited
When contacting Southern Water Services Limited at this number, you can access a variety of services primarily centered around billing and account management for water and wastewater services. Common reasons for calling include resolving billing inquiries, managing account details, and addressing payment issues. It's best to call during mid-morning to mid-afternoon on weekdays to avoid peak call times, such as Mondays and days following bank holidays, when wait times can be longer. Additionally, users have the option to use online chat services for certain queries, which might offer a quicker response.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing inquiries
- Manage account details
- Address payment issues
- Request payment plan
- Verify account information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Recent bill
- Meter reading
- Billing address
- Financial hardship details
Known issues
Customers frequently experience long wait times, particularly when calling during peak hours like Monday mornings and after public holidays. To mitigate this, it's advisable to contact Southern Water during mid-morning or mid-afternoon on weekdays, or alternatively utilize the online chat feature for quicker assistance. Billing errors, such as incorrect charges or confusion over estimated bills, are also reported occasionally. In such cases, requesting a bill review and providing recent meter readings can help resolve issues efficiently. Always ensure to have your account number and personal identification ready to expedite the process.
