Brunel University London
Brunel University London's IT Services department offers support for computer, network, WiFi, printing, and student IT accounts. This service is available to current students and staff, providing assistance with general IT troubleshooting. You can reach them by phone, email, or in person at the IT Support Desk. The phone service operates Monday to Friday from 09:00 to 17:00. Common reasons for calling include resolving connectivity issues, account access problems, and printing errors. While wait times can vary, they are typically longer at the start of the term. For quicker service, consider calling outside peak hours.
Updated 15 Dec 2025
Expected outcomes
- Resolve network issues
- Fix WiFi connectivity
- Troubleshoot printing problems
- Assist with IT accounts
- Provide general IT support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Brunel University ID
- Student/staff number
- Issue description
- Contact details
- Device details
- Error messages
Known issues
Users sometimes experience long wait times, particularly during peak periods like the start of the term. To avoid delays, try calling outside of these busy times or consider using email support for less urgent issues. If you encounter long waits, ensure you have all necessary information ready to expedite the process once connected. Additionally, visiting the IT Support Desk in person can be a quicker alternative if you are on campus. Always have your university ID and a clear description of your issue to facilitate faster assistance.
