Brunel University London
Brunel University London's Student Living department offers a range of services to assist students with their accommodation needs. You can inquire about on-campus housing options, contracts, fees, and amenities. The department also handles complaints related to student living services and processes accommodation references for current and former residents. Students can authorize third-party permissions for accommodation matters and arrange key collection outside office hours through the Security Office. The department is available Monday to Friday from 08:00 to 20:00, and on weekends from 10:00 to 18:00. For emergencies, the Security Office is accessible 24/7. It's advisable to check the online Q&A Centre for common queries before calling.
Updated 15 Dec 2025
Expected outcomes
- Inquire about accommodation options
- Request accommodation references
- Submit complaints about services
- Authorize third-party permissions
- Arrange out-of-hours key collection
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Personal details
- Complaint details
- Third-party contact information
- Proof of identity
- Registration on Student Hub
Known issues
Students may experience limited availability during holidays, such as bank holidays and the academic year's start and end. It's important to check posted notices or online updates for any changes in office hours. Additionally, there is a high demand for summer lets, and rooms are limited. To secure accommodation during this period, it's recommended to apply as early as possible. For general inquiries, using the online Q&A Centre can save time and provide immediate answers to common questions.
