Imperial College London
The Registry at Imperial College London handles various academic-related services, including student records, registration, and document requests. Common reasons for calling include inquiries about transcripts, degree certificates, and academic regulations. Callers can also seek assistance with course registration and enrolment status. The department typically experiences longer wait times during peak periods, such as the start of term and graduation season. It is advisable to call during off-peak hours for quicker service. The Registry staff are knowledgeable and can guide you through the necessary procedures, often requiring a student ID and other personal details for verification.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Request transcripts
- Replace degree certificates
- Verify enrolment status
- Confirm academic regulations
- Update student records
- Resolve registration issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Date of birth
- Contact details
- Completed request form
- Proof of identity
- Reason for replacement
- Payment method
Known issues
Callers often experience long wait times, particularly during peak periods like the start of term and graduation season. To avoid delays, it is recommended to call during off-peak hours or utilize online services when available. Document processing delays can also occur, especially for transcripts and certificates. For urgent requests, checking the status online or following up via email is advisable. Being prepared with all necessary information, such as student ID and proof of identity, can help expedite the process.
