Imperial College London
The Student Hub at Imperial College London provides essential support and information for students, including advice on student records, fees, finance, accommodation, exams, and international student support. You can also request official documents and book study spaces. The Hub operates Monday to Friday from 10:00 to 12:30 and 13:30 to 16:00, excluding Bank Holidays and university closure days. During peak periods, such as the start of the term, phone lines may be busy, so it's advisable to use email or the online ASK Student Hub system for quicker responses.
Updated 15 Dec 2025
Expected outcomes
- Get student records advice
- Request official documents
- Book study spaces
- Inquire about fees and finance
- Receive international student support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Imperial College login
- Student ID
- Full name
- Booking details
- Email access
- Details of enquiry
Known issues
The Student Hub may experience busy phone lines, especially during peak times like the start of the term. To avoid delays, consider using email or the ASK Student Hub online system, which often provides faster responses. Additionally, the Hub is closed on Bank Holidays and university closure days, so it's important to check their website for any exceptions to regular hours. Planning your call or visit outside these times can help ensure you receive timely assistance.
