Fife Council
Fife Council's Homeless Emergencies department provides immediate assistance and arranges emergency accommodation for individuals who are homeless or at risk of homelessness. This service is available 24/7, ensuring that help is accessible at any time. Callers are typically interviewed over the phone, and temporary accommodation may be offered the same day if necessary. The National Interpreting Service is available upon request, ensuring language is not a barrier. While specific wait times are not provided, high call volumes can occur during peak periods, especially during housing emergencies. It's advisable to call during non-peak hours if possible.
Updated 15 Dec 2025
Expected outcomes
- Arrange emergency accommodation
- Provide immediate assistance
- Conduct phone interviews
- Assess homelessness situations
- Offer temporary housing solutions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Date of birth
- Current address
- Homelessness details
- Contact information
- Urgent needs description
Known issues
Callers to Fife Council's Homeless Emergencies line may occasionally experience long wait times due to high call volumes, particularly during housing emergencies. It is recommended to remain on the line or attempt to call again later, as urgent cases are prioritized. To minimize wait times, consider calling during non-peak hours. The service is available 24/7, ensuring that assistance is always accessible. If language is a concern, the National Interpreting Service can be requested to facilitate communication. Being prepared with all necessary personal details can also help expedite the process.
