Fife Council
Fife Council's Money & Payments department can assist you with council tax payments, setting up direct debits, and handling general inquiries related to money and payments. They are available from Monday to Friday between 9 AM and 5 PM, with an automated line for payments accessible 24/7. You may experience longer wait times if calling during peak hours like payment deadlines, but phoning earlier in the day can help. Commonly, people call to make payments, change their payment method, or to address issues like payment arrears. To ensure a smooth experience, have all necessary documents and information ready when you call.
Updated 15 Dec 2025
Expected outcomes
- Make council tax payments
- Set up direct debits
- Report payment issues
- Get payment options
- Handle arrears enquiries
- Request payment arrangements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Council Tax account number
- mygovscot myaccount login
- Debit/Credit card details
- Bank account details
- Personal identification details
- Explanation of payment difficulties
Known issues
Callers have reported experiencing long wait times, particularly during peak times like payment deadlines. To avoid this, it is advisable to call earlier in the day or utilize the automated payment line for straightforward transactions. Additionally, difficulties can arise if callers do not have their council tax account number or relevant login credentials, which can delay the process or prevent task completion. Being prepared with all necessary details before calling can significantly reduce these issues and ensure a more efficient and productive interaction.
