Fife Council
Fife Council's Housing Information & Advice department provides essential services for tenants and residents considering council housing. You can receive assistance with tenancy agreements, apply for council housing, update application details, and access short-term housing support. Additionally, the department offers budgeting advice and general housing information. Callers often seek help with understanding their rights and responsibilities or require guidance on housing applications. Typical wait times can be long during peak hours, so it's advisable to call during off-peak times for quicker assistance. The National Interpreting Service is available upon request for non-English speakers.
Updated 15 Dec 2025
Expected outcomes
- Understand tenancy agreements
- Apply for council housing
- Update housing application
- Access short-term housing support
- Receive budgeting advice
- Get general housing information
- Request tenancy assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Proof of address
- Benefit award letters
- Personal details
- Current application details
- Supplementary forms
- Tenancy details
- Details of change
Known issues
Callers have reported long wait times, especially during peak hours, which can be frustrating. It is recommended to call during off-peak times to reduce waiting. Additionally, there are frequent delays in email responses due to high demand, particularly during housing emergencies. Automatic replies confirm receipt of emails, but individual follow-ups are not guaranteed. For urgent matters, calling directly may provide quicker resolution. Utilizing online resources for applications and updates can also help manage time effectively.
