Fife Council
Fife Council's Passes & Concessions department provides services related to concessionary travel passes, including applications and renewals for the National Entitlement Card, disabled person's bus pass, and over-60s travel card. Common reasons for calling include applying for new passes, renewing existing ones, and booking appointments for in-person services. The line operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers may experience long wait times during peak hours, so it's advisable to call during off-peak times. For quicker service, consider using online resources when available.
Updated 15 Dec 2025
Expected outcomes
- Apply for travel pass
- Renew existing pass
- Book in-person appointment
- Check pass eligibility
- Replace lost travel pass
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Proof of eligibility
- Personal identification
- Completed application form
- Proof of age
- Proof of residency
- Card details if available
Known issues
Callers to Fife Council's Passes & Concessions department sometimes experience long wait times, especially during peak hours or periods of high demand. To avoid delays, try calling during off-peak hours or use online services if possible. If you need to replace a lost or damaged travel pass, have your personal details and any available card information ready to expedite the process. For applications or renewals, ensure you have all necessary documentation, such as proof of eligibility and personal identification, to prevent any delays.
