Royal Infirmary of Edinburgh
The Royal Infirmary of Edinburgh provides essential support via their Clinic Appointments line for patients needing assistance with renal clinic bookings and social work support. Patients can manage their renal clinic appointments by calling during standard business hours, Monday to Friday, with some Saturday availability. Support from the renal social work team is accessible Monday to Thursday until 17:00 and slightly earlier on Fridays. Callers should have relevant patient details handy, including NHS numbers or hospital IDs, to expedite the process. Be prepared for potential wait times; try calling during off-peak hours for faster service. Utilizing the Patients Know Best portal may also streamline communication with consultants.
Updated 15 Dec 2025
Expected outcomes
- Manage clinic bookings
- Inquire about appointment availability
- Change clinic appointments
- Receive renal social work advice
- Access financial support information
- Obtain emotional support services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- NHS number
- Hospital ID
- Appointment reference
- Nature of support required
Known issues
Patients occasionally face long wait times at the appointments line; calling during off-peak hours or requesting a callback can alleviate this inconvenience. Challenges reaching specific consultants are common, and patients are advised to use the main appointments line or the Patients Know Best portal for secure communication and timely updates. Registering for the portal not only aids direct communication with healthcare providers but also allows access to test results and tailored advice from kidney consultants, enhancing the overall patient experience.
