Royal Infirmary of Edinburgh
The Royal Infirmary of Edinburgh's Renal Ward 215 offers a range of services via phone, including general enquiries about admissions, visiting hours, and patient status. Callers can also receive patient updates, schedule appointments for renal care, and coordinate transplant procedures. While transplant coordination is available 24/7 for urgent cases, other services are accessible during operating hours. Common reasons for calling include checking patient conditions, scheduling dialysis or transplant follow-ups, and managing pre- and post-operative care. Wait times can vary, with peak hours experiencing longer delays. For urgent transplant matters, direct lines are recommended. Access after 9pm requires using the Emergency Department entrance.
Updated 15 Dec 2025
Expected outcomes
- Answer admission questions
- Provide patient updates
- Schedule renal appointments
- Coordinate transplant care
- Confirm visiting hours
- Verify patient status
- Manage urgent notifications
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Caller relationship
- NHS number
- Transplant status
- Fitness status
- Last dialysis details
- Patient details
Known issues
Callers to the Renal Ward 215 may experience occasional long wait times during peak hours. It is advisable to call during off-peak times or use direct lines for urgent transplant coordination. After hours, hospital entrances are locked, requiring the use of entrance buzzers and security staff for access. If carrying equipment, request porter assistance. These issues are reported frequently, and planning ahead can help mitigate delays. For urgent needs, especially related to transplants, using the dedicated transplant coordination lines is recommended to ensure timely assistance.
