Royal Infirmary of Edinburgh
The Royal Infirmary of Edinburgh's Conservative Care department can assist with various ICU-related inquiries. Common reasons for calling include checking patient status, obtaining critical care information, and arranging visits. The department is typically available during operating hours, but staff may be busy with clinical duties, which can lead to delays for non-urgent queries. For urgent matters, it's recommended to clearly state the urgency at the beginning of the call. To avoid long wait times, consider calling during early morning or late afternoon.
Updated 15 Dec 2025
Expected outcomes
- Check patient status
- Get critical care info
- Contact ICU consultants
- Arrange ICU visits
- Inquire about visiting hours
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient's full name
- Patient's date of birth
- Relationship to patient
- Visiting restrictions
- Consultant names
- Specialist support details
Known issues
Callers to the ICU department may occasionally experience long wait times, especially during peak hours. To improve your chances of a quicker response, try calling during early morning or late afternoon. If your query is non-urgent, be prepared for potential redirection or delays. Clearly stating the urgency of your call can help prioritize your request. Additionally, having all necessary patient information ready can streamline the process and reduce call duration.
