Royal Infirmary of Edinburgh
The Royal Infirmary of Edinburgh's Renal Ward 206 provides specialized nephrology and transplant patient care. Services include admission, investigation, and treatment for renal failure and blood disorders, as well as dialysis and transplant care. Calls are typically answered by nursing staff familiar with patient care, and specific medical queries may be redirected to consultants. Common reasons for calling include checking patient status, discussing treatment plans, and arranging care. Wait times can vary, with peak times during mornings and shift changes. For quicker responses, consider calling during off-peak hours.
Updated 15 Dec 2025
Expected outcomes
- Check patient status
- Discuss treatment plans
- Arrange dialysis services
- Coordinate transplant care
- Request medical information
- Speak to nursing staff
- Contact a consultant
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient's full name
- Date of birth
- Relationship to patient
- Referral documents
- Medical records
- Healthcare professional details
Known issues
Some callers experience difficulty reaching staff during peak times, particularly in the mornings and during shift changes. To mitigate this, try calling outside of these hours or request a callback. If you encounter long wait times, consider asking for the best time to call back. Additionally, ensure you have all necessary patient information ready to facilitate a smoother conversation. For detailed medical queries, be prepared to verify your identity and relationship to the patient, as you may be redirected to the consultant's secretary.
