Metro Bank PLC
Metro Bank PLC's Emergency and Lost/Stolen Card department provides 24/7 assistance for urgent issues such as reporting fraud, scams, or lost/stolen cards. This helpline is crucial for immediate account security concerns. Callers should be prepared with their account details and personal identification for verification purposes. Common reasons for calling include blocking a lost card, reporting unauthorized transactions, and securing accounts against fraud. While the service is available around the clock, callers may experience long wait times during peak hours and weekends. It is recommended to call between 12:00 and 16:00 on weekdays for quicker assistance.
Updated 15 Dec 2025
Expected outcomes
- Report lost or stolen card
- Block unauthorized transactions
- Request card replacement
- Report fraud or scam
- Secure account against fraud
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Full name
- Date of birth
- Personal identification
- Recent transaction details
- Description of suspicious activity
Known issues
Callers to Metro Bank's emergency helpline may occasionally experience long wait times, especially during peak hours and weekends. To minimize waiting, it's best to call between 12:00 and 16:00 on weekdays. Rarely, some users report disconnected calls before reaching an agent. If this occurs, redialing or using alternative contact methods is advised. Ensuring you have all necessary information ready before calling can help expedite the process and reduce the chance of needing to call back.
