Metro Bank PLC
Metro Bank PLC's Private Banking department offers a range of services accessible via their contact number. Customers can inquire about account details, manage their accounts, and handle card-related issues. The department also provides support for mortgage applications. Phone support is available Monday to Saturday from 08:00 to 18:00, and Sunday from 09:00 to 13:00, with 24/7 availability for card emergencies. Common reasons for calling include account management, lost or stolen card reporting, and mortgage inquiries. Wait times can be long during peak hours, especially on Mondays and after 16:00. For quicker service, call between 12:00 and 16:00.
Updated 15 Dec 2025
Expected outcomes
- Check account status
- Open or close accounts
- Report lost or stolen cards
- Activate new cards
- Inquire about mortgage applications
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- Account details
- Mortgage reference
- Full name
- Date of birth
- Card details
Known issues
Customers frequently experience long wait times, particularly on Mondays and after 16:00. To avoid delays, it's recommended to call during off-peak hours, typically between 12:00 and 16:00. Additionally, phone support is limited on Sundays, so using online banking services or visiting a branch during weekdays might be more effective. For card emergencies, 24/7 support is available, ensuring immediate assistance when needed. Utilizing these strategies can help mitigate common frustrations and improve the calling experience.
