Metro Bank PLC
Calling Metro Bank's Fraud and Card Security department is essential for addressing issues related to fraudulent activity, card security, and related concerns. Customers can report suspected fraud, block lost or stolen cards, and initiate claims for reimbursement due to scams. The department is available during operating hours by phone or in-store. Common reasons for calling include reporting unauthorized transactions, requesting card replacements, and seeking refunds for fraud-related losses. While specific wait times are not provided, it is advisable to call during non-peak hours, such as mid-morning or mid-afternoon, to potentially reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Report fraudulent activity
- Block lost or stolen card
- Request card replacement
- Initiate fraud claim
- Request refund for scams
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Card information
- Transaction details
- Description of incident
- Police report
Known issues
Metro Bank customers often encounter impersonation scams where fraudsters pretend to be from the bank's fraud department, urging them to transfer funds or share security codes. It's crucial to independently verify any such requests and never share sensitive information. Additionally, remote access scams are common; Metro Bank will never request remote access to your device. Disconnect immediately if such a request is made. Phishing attacks via fake emails or texts are also frequent. Customers should not respond to these messages and instead forward them to phishing@metrobank.plc.uk for investigation. Staying vigilant and informed can help prevent these issues.
