Metro Bank PLC
Metro Bank PLC's International Contact department is available for handling customer inquiries about accounts and services, as well as assisting with mortgage applications. The service is available 24/7 for emergencies, such as reporting a lost or stolen card, while other inquiries are typically handled on weekdays. When calling, ensure you have all necessary information ready to expedite the process. Wait times can vary, but calling during non-peak hours, such as mid-morning or mid-afternoon on weekdays, may result in shorter wait times. The department is equipped to handle a variety of banking needs, making it a reliable resource for both urgent and routine banking matters.
Updated 15 Dec 2025
Expected outcomes
- Check account balance
- Report lost or stolen card
- Inquire about mortgage rates
- Start mortgage application
- Update personal information
- Request transaction history
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Card number
- Personal ID
- Financial documents
- Mortgage details
- Contact information
Known issues
While there are no specific known issues reported, it's advisable to call during non-peak hours to avoid long wait times. Ensure you have all necessary documents and information at hand to streamline the process. For urgent matters like reporting a lost or stolen card, the service is available 24/7. If you encounter difficulties, consider using online banking services for tasks such as checking balances or viewing transaction history, which can often be quicker and more convenient.
