Metro Bank PLC
Metro Bank PLC's Existing Mortgage Applications department assists with various mortgage-related inquiries. Customers often call to check the status of their residential or buy-to-let mortgage applications, inquire about eligibility criteria, or gather information on specific mortgage products. The department provides detailed information on mortgage options, including rate switching and new build products. Typically, calls are handled during operating hours, and it is recommended to have all necessary documentation ready to expedite the process. While wait times can vary, calling during mid-morning or mid-afternoon may help avoid peak periods.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Inquire about mortgage products
- Assess eligibility criteria
- Request rate switching options
- Gather product details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Applicant details
- Property details
- Income evidence
- Credit history
- Proof of income
- Business accounts
Known issues
While there are no specific known issues reported, callers are advised to have all relevant documentation ready before calling to ensure a smooth process. It is important to confirm operating hours and prepare any questions in advance. If experiencing long wait times, consider using the online portal for certain tasks. Additionally, understanding the specific requirements for different mortgage products can help streamline the conversation with the representative.
