Metro Bank PLC
Metro Bank PLC's New Mortgage Applications department provides support and guidance for various mortgage types, including Buy to Let, New Build, and Limited Company mortgages. Customers can also receive personalized mortgage advice and assistance with payment difficulties. The department operates Monday to Wednesday and Friday from 09:00 to 17:00, and Thursday from 10:00 to 17:00. For mortgage payment support, the hours extend to 17:30. Common reasons for calling include starting a new mortgage application, seeking advice on mortgage options, and discussing payment support. Wait times can occasionally be long, especially during peak hours, so calling early in the day is advisable.
Updated 15 Dec 2025
Expected outcomes
- Start new mortgage application
- Receive mortgage advice
- Discuss mortgage options
- Get payment support
- Check application status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Financial details
- Property information
- Proof of income
- Identification documents
- Mortgage account details
Known issues
Customers sometimes experience long wait times, especially during peak hours. To avoid delays, try calling early in the day. Additionally, ensure all required documents are ready and complete before calling to prevent processing delays. Missing or incomplete documentation can lead to significant delays in application processing. For mortgage payment support, have your mortgage account details and reasons for payment difficulty ready to discuss available options efficiently.
