BT Group plc
BT Group plc's Business Customer Service is available to assist business customers with a range of services. You can manage your account, get technical support for broadband and phone services, or inquire about sales and upgrades. Calls are typically handled during business operating hours. Be prepared to provide your account number and business details for verification. While wait times can vary, calling earlier in the day may result in shorter waits. Specialized teams may handle specific inquiries, ensuring you receive expert assistance.
Updated 15 Dec 2025
Expected outcomes
- Manage billing inquiries
- Change service plans
- Report technical issues
- Order new services
- Upgrade existing services
- Receive product advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Business details
- Authorization document
- Service address
- Technical issue description
- Contact information
Known issues
When calling BT Group plc's Business Customer Service, ensure you have your account number and business details ready to verify your identity. This can expedite the process. If experiencing technical issues, describe the problem clearly to the first-line agent. If the issue remains unresolved, request escalation to a specialist. For sales inquiries, having your business details and contact information on hand will facilitate the process. Calling during non-peak hours can reduce wait times.
